Tips on listening

1_Face speaker and maintain eye contact.

2_Be attentive, but relaxed.

3_Keep an open mind.

4_Listen to the words and try to picture what the speaker is saying.

5_Don't interrupt and don't impose your "solutions."

6_Wait for the speaker to pause to ask clarifying questions.

7_Show interest by continuing good eye contact.

8_Notice (and use) non-verbal cues.

9_Ask open-ended questions to encourage further responses.

10_Paraphrase and reflect back